COMMUNITY GUIDELINES & EXPECTATIONS
Revised August 16, 2023
**PLEASE READ AND ENSURE YOU UNDERSTAND THE FOLLOWING COMMUNITY GUIDELINES FOR THE USE OF ANY AND ALL COMMUNITIES OR SOCIAL MEDIA PAGES MANAGED BY TRUE PRODUCTS NETWORK LLC (“TPN“) INCLUDING BUT NOT LIMITED TO FACEBOOK, INSTAGRAM, OR LINKEDIN (“COMMUNITY“ OR “COMMUNITIES“) THAT APPLY WHEN ACCESSING, VIEWING OR PARTICIPATING IN THE COMMUNITY.**
Part of TPN’s formula for supporting its members in taking their lives and businesses to the next level is its incredible Communities. TPN strives to keep its growing Communities a safe place for its members to get and share advice, feedback, inspiration, encouragement, and be part of a community of like-minded individuals who care. As part of its efforts to foster that environment, TPN has implemented the following Community Guidelines and Expectations for all who access, view, or participate in TPN’s Communities:
Share Your Journey & Encourage Others
The primary goal of TPN’s Communities is to provide members with a safe place where they can get (and give) advice, feedback, inspiration, and encouragement to share their journey with like-minded people who care. Please refrain from sharing outside posts or links in our community groups. We encourage you to share content that you have created yourself.
Be Kind and Courteous
Please note that TPN has a zero-tolerance policy for inappropriate behavior. Abusive, inappropriate, discriminatory, defamatory, obscene, or harassing behavior toward TPN team members and Communities will not be tolerated in any form. Any behavior deemed inappropriate toward any TPN team members or Communities may result in blocked communications, exclusion of the group, or other actions necessary to ensure the safety, comfort, and respect of all TPN team members and Communities.
Healthy debate and disagreement can be constructive, if you choose to disagree with fellow online commentators, do so respectfully and factually. If you speak negatively about a competitor’s business in any way, do not disparage the competitor beyond stating facts to make your point. The key to a great Community is an engaging and inclusive space where anyone can learn and grow. Be nice!
Respect Everyone’s Privacy
Being part of TPN’s Communities requires mutual trust. Authentic, expressive discussions make groups great, but may also be sensitive and private. What’s shared in the group should stay in the group – no visitor or member of the group should share or disseminate information obtained from within the Community without consent.
Similarly, do not cite or refer to customers, vendors, or business associates, identify them by name, or reveal any confidential information related to them without getting their permission in advance. Also, do not discuss or conduct business with a customer, supplier, or business associate in an open forum.
No Cross-Promotion or Spam
TPN strongly stands against cross-promotion, lead generation, and soliciting within its communities. TPN strongly stands against cross-promotion, lead generation, and soliciting within its communities. No visitor or member of the group, either directly or indirectly, is permitted to utilize information (from posts, members, member lists, or otherwise) accessed through or contained within the Community to contact, target, or solicit its members to offer services, sell products or otherwise encouraging members away from the Community or TPN.
Falsely representing yourself, your relationship with TPN, including any impersonation of TPN, or anyone affiliated with the TPN will result in immediate removal from the Community and may result in legal action.
You acknowledge and agree that violation of this rule creates harms to TPN that are inherently difficult to quantify and value. Accordingly, you agree that you will pay TPN liquidated damages of $10,000 per occurrence for any violation of this rule. You agree that this relief constitutes a fair and reasonable approximation of the damages caused by your conduct. You agree that TPN has the right to determine what constitutes an “occurrence” and that, if it so chooses, TPN may alternatively elect to pursue damages in an amount to be determined at any trial or hearing on this matter. You also agree that these liquidated damages provision does not preclude TPN from seeking injunctive relief, if it deems necessary, and that the payment of these liquidated damages will not prevent TPN from sustaining irreparable harm.
Report Unsolicited Messages
Members who are contacted through direct private or group message by someone in the TPN Community (or perhaps with connections to sources in the TPN Community) who is attempting to offer or sell third-party products or services should immediately report such information to a Group Admin or to [email protected] so TPN can address the issue and remove the offending party. TPN welcomes screenshots or chat logs in these instances!
If it’s not from TPN or an authorized representative of TPN, it is not endorsed by TPN and is likely to be spam or a scam. We recommend that our community members be prudent when sharing information and when in doubt, reach out to your Advisor or the Support team with any questions.
Help Us Moderate Discussions
The TPN Communities are a welcome space for intelligent discussion and support. TPN expects its community visitors and members to help each other keep conversations appropriate, and to report posts or threads that are problematic or violate these Community Guidelines.
In addition, you may not block a group admin or moderator – doing so may result in you being removed from the group.
Keep It Relevant
Conversations in TPN Communities cover a variety of topics, but visitors or members making posts or comments that are super off-target may have their post(s) removed to keep discussions relevant and on track. We understand this can be subjective, so we leave it up to our Group Admins and Moderators to make these determinations. This includes posts on religion, politics, current events, or other potential opposing beliefs. We must respect the views of all our members and ensure a safe space for everyone.
Feedback Posts
TPN encourages its community members to ask for constructive feedback on their game plan, websites, content, advertising, etc. but NOT if the intention is to promote their products, services, or business. This too can be subjective. TPN may warn community members or remove posts or members if communications seem more geared towards soliciting leads or buyers than soliciting feedback.
Income Claims
TPN encourages members of its community to share their results, so long as they are TRUTHFUL and shared in a way that provides value to other Community members by sharing their own honest personal experiences, journeys, struggles, or victories. but not income claims. Sharing is caring!
Privacy and Information Sharing
While TPN encourages members of its community to share their experiences at their discretion, there is no obligation to provide information about any results. TPN and authorized representatives do not require members to disclose income and/or business results. If members are contacted through direct private or group messages by other members inquiring about income or business results, they have the right not to disclose any information. TPN may provide warnings to community members, remove posts, or exclude members if communications are deemed by TPN to be harassing or poaching by nature.
Acceptance and Credentials are Non-Transferrable
Your acceptance to become a member of a TPN Community group is based upon individual selection after careful review by the TPN Community Management team and is dependent on the community group parameters and criteria. TPN does not allow participants to reassign their place, rights, or obligations to any third party. While we appreciate members bringing their friends and family to TPN, sharing login credentials is prohibited. Only members who have been approved and received login credentials are allowed to participate in community groups.
Utilize the Appropriate Channels
TPN Communities aren’t an extension of TPN Concierge. Please direct individual customer support issues or product inquiries to [email protected]
Notice of Public Posting
Members of this community should be advised that information posted in the group is considered public under Facebook’s Statement of Rights and Responsibilities. By agreeing to these Guidelines, you permit TPN to use any content you posted publicly in this group for marketing purposes across its social media platforms, websites, and other marketing channels. TPN will not publish your personal information without your express consent. If you do not wish your content to be shared outside of this group, you must notify TPN at [email protected]
Respect and Comply with the Terms of Use of the Community Platform
Do not expose yourself to legal risk by accessing or using a community platform in violation of its terms of use. Review the terms of use of the social media site hosting the community you visit or become a member of and ensure your use complies with them. Pay particular attention to terms relating to:
- Prohibitions or restrictions on the use of the social media site, including prohibitions or restrictions on use for advertising, marketing, promotions, or other commercial purposes (for example, Facebook’s Statement of Rights and Responsibilities (its terms of use) and accompanying Promotion Guidelines).
- Ownership of intellectual property used on, or information collected or generated through the use of, the site.
- Requirements for licenses or other permissions allowing use by the site owner and other third parties of the company’s trademarks or other intellectual property.
- Privacy rights and responsibilities of the site owner and users.
TPN takes its communities seriously. Violation of these Community Guidelines, particularly in a way that could subject TPN to liability, may result in action by TPN that may include removal from the group and legal action where appropriate. Members who violate TPN’s Community Guidelines and are removed from the group are not eligible for refunds.
We encourage all members to adhere to these guidelines and to report violations to [email protected]
